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Resolving 60% of Tier-1 Support Tickets Instantly with AI
Customer support queues suffer when human agents spend hours answering repetitive inquiries (billing invoice requests, password resets, API key questions). By combining n8n event orchestration with Claude 3.5 Sonnet reasoning, incoming tickets are automatically verified, resolved against documentation, and answered with human-like empathy within seconds.
Authored by Saizul Amin for customer success operations and AI workflow engineers.
Md Saizul Amin
Digital Systems Strategist · AI Agent Developer · 9+ years in digital & ITMd Saizul Amin is a digital systems strategist and AI automation engineer from Dhaka, Bangladesh. With 9+ years across IT, web development and digital marketing, he writes practical guides on technology, business, education and online growth — and builds the same kinds of systems (AI agents, websites, SEO and ad campaigns) for clients in Bangladesh, the UK and the USA.
Specialist in
Credentials & experience
- 🎓B.Sc. in Computer Science & EngineeringBangladesh University of Business & Technology (BUBT), 2017–2021
- 🤖AI Automation Engineer · Web Developer · SEO SpecialistUnique Mark Limited, Birmingham UK — 2024 to present
- 🌱IT SpecialistGreen Fund Initiative Inc., USA — 2024 to present
- 🏥Junior IT Consultant — Ministry of Health (DGHS)Built the first national Shareable Health Record website; supported 6,000+ facilities
- 🧭Head of ITWEDO Bangladesh — led IT for 50+ staff, 2021–2023